Shipping policy

We are committed to delivering our jewellery to customers all over the world. Below you will find our detailed shipping policy.

Domestic Shipping (within Australia)

  • Standard Shipping: 5-7 business days, tracked. Free on all orders.
  • Express Shipping: 2-3 business days, tracked. Optional paid upgrade at checkout. Included free on orders over AUD 1,000 (sent by UPS or express signature-on-delivery, insured by us).

Delivery times can vary based on Australia Post and Sendle seasonal fluctuations and destination - always check their websites or contact us first.

International Shipping

  • Standard International Shipping: 10-15 business days, tracked. Free on all orders.
  • Express International Shipping: 5-7 business days, tracked. Optional paid upgrade at checkout. Included free on orders over AUD 1,000 (sent by UPS or express signature-on-delivery, insured by us).

Please note that international shipments may be subject to customs duties and taxes that are not included in our shipping rates. The customer is responsible for these additional charges.

Shipping Procedures

  • Processing Time: Orders are typically processed within 1-2 business days. Allow 7 days for alterations to items or custom orders - please contact us prior to ordering if needed.
  • Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.
  • Insurance: All shipments are insured for the manufacturing cost of the merchandise.
  • Packaging: We take the utmost care in packaging our products to ensure they arrive in their original condition.

Shipping Restrictions

Some countries may have shipping restrictions or special requirements - please check your local customs regulations before ordering.

Shipping during Peak Seasons / Holidays

Shipping times may vary during peak shopping seasons or holidays. We recommend placing your orders early to ensure timely delivery.

Returns and Exchanges

Please refer to our Refund policy for details on returns and exchanges. Goods can be exchanged within 7 days of purchase; we do not offer refunds for change of mind, and deposits are non-refundable. This is in addition to your rights under the Australian Consumer Law.

Incorrect Address / Undeliverable Packages

Please ensure the shipping address provided is accurate. We are not responsible for undeliverable packages due to incorrect address information. Additional shipping charges will apply for re-shipping any orders.

Customs, Duties & Taxes

International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Any customs or import duties are charged once the parcel reaches its destination and are the responsibility of the customer.